Concierge Workflows, Streamlined.
Aureum is the golden standard in concierge operations. A refined platform built to streamline every detail of guest service. From managing VIPs and luggage handling to transfers, chauffeurs, and beyond.
Aureum empowers your team to deliver seamless, luxurious experiences with precision and ease.
FEATURES
Task Management
Create, assign, and complete tasks with ease.
Concierge Logs
Track chauffeurs, luggage, and vips.
Activity Feed
Stay updated on guest requests in real-time.
VIP Amenity Tracking
Does your concierge team deliver amenities?
Then the VIP Amenity Tracking feature is a must have. The paper era is over, digital tracking is here. With Aureum's VIP Amenity Kanban Board, you can see in real time which rooms haven't been started, which are in progress, and which have been completed and what amenities they have, ensuring flawless service delivery every morning.
Features
- - Assign priority to a room.
- - Assign concierge to certain rooms
- - List what the amenity is for each room
BENEFITS
Real-Time
Track every request with clear statueses and needs.
Team Cohesion
Reception and Concierge stay in sync with a shared dashboard.
Time-Saving
Cut paperwork and follow ups so staff can focus on guests.
Records
Maintain a reliable digital trail for reviews, compliance, and guest satisfaction.
Online Notebook
Get rid of paper notes.
Aureum's notebook feature gives every team member their own digital workspace. Create new pages, organize them into tabs, pin important notes, and even add colour coding for clarity.
Unlike paper notes that get lost, Aureum notebooks are always accessible, neatly organized, and secure. This makes it easier for conciege and reception to keep track of all their notes.
Features
- - Create and organize unlimited pages
- - Group notes into custom tabs
- - Pin important notes for quick access
- - Colour code for instant recognition
- - Always available, secure, and paper-free
Like what you see?
Request a demo today and dive into all that Aureum offers.